Application Managed Services
Reliable, scalable, and proactive managed services for Infor enterprise applications — from day-to-day operations to zero-downtime critical response.
10+
Service Areas
24x7
P1 Support
3x
Certifications
7
Acheivements
Overview
Dedicated Infor AMS Specialists
Crayonte is a dedicated Infor partner, supporting enterprise clients with operational coverage, incident resolution, and continuous improvement across the full Infor suite.
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Dedicated Infor AMS Expertise
A specialized AMS team focused exclusively on Infor enterprise applications and integrated business ecosystems.
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Proven Business-Critical Experience
Extensive experience in managing and supporting mission-critical Infor environments, ensuring reliability for core business operations.
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Stability & Continuous Improvement
Relentless focus on performance, uptime, and ongoing optimisation.
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SLA-Driven Delivery
Customer-centric model with measurable, transparent outcomes.
What We Deliver
Infor Application Services
End-to-end coverage for your Infor applications — from routine operations to complex upgrades — delivered by certified specialists around the clock.
Application Support
Incident & request management for Infor applications.
Application Migration
Seamless migration of Infor applications with minimal downtime and zero data loss.
Application Administration
Complete administration: monitoring, configuration, maintenance.
Integration Support
Reliable integration monitoring, issue resolution, and system connectivity management.
Performance & Stability
Ongoing tuning ensures optimal speed, reliability, and scalability.
Backup & Recovery
Secure backup and fast recovery to reduce downtime and risk.
Troubleshooting & Analysis
Identify issues early and analyze root causes to prevent repeats.
Automation & Alerts
Automate workflows and set alerts for faster response.
Upgrade & Patch
Smooth upgrades and timely patches keep systems secure and compliant.
Security & Access
Strong access control and security policies protect critical data.
Operational Excellence
Incident & Problem Management
Critical failures get immediate, structured response. Patterns get eliminated before they strike again.
Priority 1 (Critical) Issue Handling and Resolution
Providing 24x7 support for critical system incidents with immediate response, rapid escalation and continuous stakeholder communication to ensure minimal business disruption.
Problem Management & Preventive Actions
Proactively analyses incident trends and implements preventive measures to reduce future incidents.
Core Expertise
Our Infor AMS Skills
End-to-end Infor expertise covering applications, integrations, security, and operations — delivering reliable service through deep domain knowledge.
Track Record
Key Achievements
Demonstrated results across our Infor AMS practice — reduce incidents, certified expertise, and enterprise-grade delivery.
Cloud & Platform Modernization
Migrated Linux Infor LN apps to AWS Windows with LN Tools upgrade, boosting scalability and performance.
Architecture Transformation
Upgraded system architecture from Tier-2 to Tier-3, enhancing performance, security, and overall system resilience.
Infor Certified & Trusted Expertise
Proficient in Infor OS, Infor LN, and networking, delivering solutions per industry best practices.
End-to-End Application Support
Provided full lifecycle support, from setup to transition.
Automation & Operational Excellence
Implemented centralized monitoring, improving visibility and reliability.
Enterprise Domain Migration
Executed domain migration across servers and applications, preserving user access and credentials with minimal disruption.
Test Environment & Data Enablement
Set up Infor LN test environments and securely migrated production data for validation and testing.
How We Work
Our Proven AMS Process
A transparent process that guarantees every request is managed with efficiency, precision, and complete accountability.
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Ticket Intake & Acknowledgement
All Infor incidents and requests triaged within SLA-defined response windows
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Classification & Prioritisation
Impact and urgency assessment with appropriate Infor specialist allocation
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Investigation & Resolution
Certified Infor engineers address the root cause, not just symptoms
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Validation with Business Users
Every fix verified against business requirements before ticket closure
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Closure & Knowledge Documentation
Documented resolution contributed to the Infor knowledge base
Intelligent Operations
Always-On Monitoring & Alerting
Continuous monitoring across every layer of your Infor environment — with proactive alerts and automated escalations to maintain peak performance.
Real-time Dashboards
CloudWatch dashboards with custom metrics and KPI tracking.
Health Checks
Automated health probes for compute, storage, and networking.
Smart Alerting
Intelligent alert routing with escalation policies and on-call schedules.
24/7 Coverage
Round-the-clock monitoring with rapid incident response team.
Data Protection
Zero-Risk Automated Backup
A fully automated pipeline from source database to cold-DR validation — keeping your data protected.
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Infor Application Database
Source system — live production data
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Backup — Full / Incremental
Scheduled automated backup jobs
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Transfer to AWS S3 / FTP Storage
Secure off-site transfer
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Restore in Cold-DR / Staging Server
Full restore validation environment
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Status Validation — Integrity Check
Automated integrity verification
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Cleanup Local Files
Remove temporary local backup artefacts
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Update Monitoring System
Backup & Restored Successfully
Built for Any Scale
Support Tier Models
Flexible AMS support tiers designed to match your operational needs, team size, and Infor complexity.
1-Tier Architecture
Single server deployment.
Presentation Layer + Application Layer + Database Layer2-Tier Architecture
Separate app and DB tiers.
Presentation LayerApplication Layer + Database Layer3-Tier Architecture
Fully distributed layers.
Presentation LayerApplication LayerDatabase LayerVALIDATED EXCELLENCE
Certifications
Industry-recognised Infor certifications validating our team's deep application management expertise.
System Administrator
Infor OS
CISCO Networking
TRUST & COMPLIANCE
Security & Continuity, By Design
At Crayonte, we're building security and resilience into every product and service through alignment with ISO/IEC 27001, ISO/IEC 27002, and ISO 22301. Our certification journey is currently in progress, reflecting our commitment to globally recognized standards.
Information Security Management (ISO/IEC 27001,27002)
A formal ISMS covering access control, asset classification, secure development, and operations security — governing how client and system data is handled end-to-end.
Business Continuity Management (ISO 22301)
Documented continuity and recovery procedures so critical services — including AMS and Other Product services operations — stay resilient against disruption.
Structured Risk Management
Risks are identified, assessed, and treated through a defined process, with clear ownership assigned across technical and operational teams.
Independent Audit & Continuous Improvement
Practices are reviewed on an ongoing cycle, with corrective actions tracked to closure — a living system, not a one-time checklist.
Training Program
Our Training Topics
Structured LN admin training across 3 levels — from system basics to advanced level.
Foundation
Getting Started
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LN Architecture
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Software Components
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Managing Users & Roles
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Custom Patch/Solution Install & Uninstall
Intermediate
Building Proficiency
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Package VRC
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Setting up Company
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Managing Audit
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Managing Device
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Managing Jobs
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Managing Logs & Housekeeping
Advanced
Full Mastery
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App & Tools Solutions Update
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Managing LN Database
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Session Extension
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Printer Setups